This course describes the skills, knowledge and performance outcomes required to understanding the basic concepts on sustainable management of the complete movement of products or services in a supply chain from the suppliers to the customers.  It also emphasizes the identifying the effects of current and future trends in supply chain management, and on assessing the processes and performances in a supply chain to optimize processes into a seamless, innovative and most cost-effective way to  help companies build a competitive edge.

The students will learn the necessary knowledge, develop the various skills and cultivate the proper attitudes needed for the delivery of quality service of food and beverage operations in hotels and restaurants.

Topics include the following:

  • [Eco-friendly practices in] cleaning and tidying a bar and food service areas.
  • Develop and maintain food and beverage product knowledge;
  • Manage the responsible service of alcohols;
  • Prepare and serve cocktails and non-alcoholic beverages;
  • Provide a link between kitchen and service area;
  • Provide advice to patrons on food and beverage services;
  • Provide food and beverage services;
  • Take food orders and provide courteous table service; and
  • Manage Intoxicated persons

This course describes the skills, knowledge and performance outcomes required to understand and operate relevant IT systems that are used in the Hotel and Restaurant Industry. Topics covered include folio systems for the front office; POS systems for F&B operations as well as other computer and online systems for various departments such as reservations, finance, housekeeping, marketing, and the public relations unit.